All items are thoroughly inspected upon arrival to the shop. If you should receive an item that may have been damaged during shipping please contact us within 3 days or receiving the item(s) via email to contactelevenn11@gmail.com photos of the damage. 

For all inquiries, contact us at contactelevenn11@gmail.com.
Please allow up to 48 hours for a response.

18k gold/silver plated and stainless steel, some of our "fun + grab add ons" are non-stainless steel jewelry

Daily Care Tips:
        Avoid Moisture: Remove your jewelry before showering, swimming, or exercising. Water, sweat, and humidity can cause tarnishing or wear on the plating.
        Keep Away from Chemicals: Avoid exposing your jewelry to perfumes, lotions, cleaning products, and other harsh chemicals. Apply these products first, allowing them to dry before wearing your jewelry.
        Gentle Handling: Always handle your jewelry with care to prevent scratches or bending.

Storage Tips:
        Separate Pieces: Store your jewelry in individual pouches or compartments to avoid scratches.
        Use a Jewelry Box: A lined jewelry box or a soft pouch can help protect against tarnishing and damage.
        Avoid Sunlight: Store in a cool, dry place away from direct sunlight to prevent fading or discoloration.

At eleven11, each piece of jewelry is selected with love and care, and we hope you adore your purchase as much as we do! To maintain a smooth shopping experience and ensure fairness, we have a no cancellations and no refunds policy. We do offer store credit!

Why This Policy?
Our team works hard to prepare and ship your orders promptly, and once your order is placed, it’s already in motion!
This policy helps us maintain high-quality service and fair pricing for everyone.

Thank you for understanding and supporting our small business! ❤️